CrapHammer

Never Say Never

First, I want to say what a joy it has been to be a part of the growth and changes at Twist Image.  It's been an awesome journey with some wonderful peeps and a great list of awesome Canadian brands.  In the year and half I've been there, we've gone from having no Strategy group to having one of the best Strategy/Planning teams in the industry.  I'll admit that as Director of Strategy I might be a bit biased but I'd pitch my team against any team in Toronto.  They truly rock.

A few weeks back, I had to make a big decision. I chose to accept an offer to be VP, Digital Communications at Thornley Fallis.  I start on the 13'th and am really looking forward to working with them to expand their digital and integrated offerings.

Now I need to eat some crow.

While my title does not contain the words "Social Media" (because I would have been flamed alive), I do need to come clean and say that a large practice of the team I will be working on is just that - Social Media.

So while I still don't think we should hire "social media strategists", it's only fair to conclude that much of my argument is and was flawed. I would continue to argue that Social Networks are a media channel and that Social Media is in fact not, but it is likely a semantic argument at best.

I may just end up in the 40 over 40 list.  But I'll leave that to Gavin to decide.  ;)

Let the flames commence.  I deserve them.

[Image Source: Gabriel Thomas]

 

My IgniteTO Talk on "The Most Passionate"

Here is my Toronto Ignite Talk on "The Most Passionate" for those that couldn't attend the other night. I re-recorded the audio just for you, Mom!

Toronto Ignite 4! - The Most Passionate

View more webinars from Sean Howard.

Many thanks to the amazing folks quoted herein that made this possible: Matthew Milan, Ellen Di Resta, Mike Arauz, Saul Kaplan, Mihaly Csikszentmihalyi and more!

What we REALLY know

Fuck.  Fuck.  Fuck.

I can't say any more or less at this point about the following presentation.

Other than to say it is filled with more nuggets per pound than anything I've read in the past 2 years.

The Real Life Social Network v2

View more documents from Paul Adams.

A response to Ara Tremblay

Ara Tremblay asks "Social Media: Are We Talking About it Because There’s Nothing Else to Talk About?"

A friend in the insurance space sent this to me and asked for my opinion.  I share my response here.

...

I hear the argument a lot.  And I can relate.  I cringe every time the topic of defining social media comes up, for example.

And this is the crux of it. We are not talking about a programming language.  Or a change in infrastructure.

We are speaking of a significant societal shift - from organizations leveraging technology to accomplish their goals TO individuals leveraging technology to accomplish THEIR goals.

And their goals are MUNDANE.  They are ABSURD.  And they are anything BUT rational.

And nothing matters more than what consumers say about us as a brand.  Nothing.

The outcome of this shift will require significant investments in technologies, infrastructure and new ways to operate for businesses.  Those that see it coming will be the most successful because they will be positioning their firm to take advantage vs. those that question whether anything is changing out there.  

Look at companies that are embracing this and driving unheard of profits and growth?  Zappos offers its successful minimum wage trainees $2,000 to NOT take the job.  Dell empowers its employees to fix problems and does not care where they sit - call center or escalation path.

...

I can certainly relate to Ara's line of questioning.

There is no end to people just filling time with the latest buzz words.

And my company, like any other agency, has to own up to our role in fueling this type of behavior and conversation.

But this is not a new technology.

This is a shift in who is using technology.

Technology has been democratized.

Just as businesses that fell asleep at the wheel were disintermediated by technology in the 1990's, now businesses face being left behind by the very consumers they "serve."

I am not an influencer and we are not friends (try 2)

 

I would think that writing an article titled "F*ck Influencers..." would have halted some of the SPAM PR email I receive every day, but alas, just last week I received yet another in a steady stream of such emails.  This one stood out as it actually referenced the "F*ck Influencers..." post. 

All of these emails tend to follow a very simple format.

Dear Mr. Howard,

[Introduction on how they love and follow my blog.]  [Crafty little segue into their new product and service they are launching.]

[Calling out a post they liked by its title] [Some reference about how their service may be of interest to me (call to action)]

[One or more paragraphs on their service/offering that appears to be cut and pasted from a press release.]

Signed,

Name, Phone, Email, etc.

The email I received last week actually appeared to be written by hand and not by a PR firm.  I can only assume this individual had been told "how" to email blog owners, had paid someone to do this on his behalf, or is perfectly harmless and just stepped into a hornets nest.  So in an effort to help this individual out...

I AM NOT AN "INFLUENCER" AND WE ARE NOT FRIENDS.

That's not to say I don't have influence.  And that's not to say we couldn't one day be friends.  It simply means I am not a vehicle sitting around idly waiting to SPAM my friends no matter how "awesome" this piece of PR news is. 

Let's talk about what influence I have and how to get me to one day care enough about your service to potentially share it within my circles of influence.

It's amazingly simple.

1. Have a conversation with me.

Don't call me and don't email me.  So where can you have a conversation with me?  Well, here's a crazy idea, how about on the very blog that brought me to your attention?

2. Have a conversation with ME about what matters to ME. 

Every article on my blog has a wonderful little comment feature.  Here's an "out of the box" thought.  What about leaving a comment on the very post you were about to say your really liked in the spam email?

But there's a catch, you have bring some value to the conversation or I'm going to assume you are a spammer and press "mark as spam."

But that's a lot of comments you have to leave and monitor.  What is a PR lackey tasked to incent and measure massive viral reach via SPAM emails to do??? 

Die, hopefully.

3. Create a Relationship

Relationships are two way streets. They are touch and go.  They take lots of time and enormous amounts of effort. Which may be why everyone, including PR firms and agencies who should know better, spam everyone by email.

But it's only when we have a relationship that you are then able to leverage my influence. It's only when we have a relationship that we are able to determine what is of value to each other.  The relationships that bring value to each of us as well as our extended circles of influence become stronger and open up new opportunities.

4. Relationships are complex

Here is the good news about relationships: they are not an on/off switch.  There are more contexts for relationships than I think can be defined or addressed.  I may think you are cute.  You may think I'm nice but too big for my boots.  I may disagree with everything you say but admire your transparency and openness. We might see the world the same way or from radically different perspectives.

Or we may only have a relationship built around a topic or area of interest.  Something I'm interested in and you are able to provide insight or access to.

I am 100% in the Herd camp.  Influencers don't exist, only influence.  Step 1 is to have a relationship.  I'd go so far as to say that the person with the most relationships wins.

[Image Source: Xurble ]

F*ck Influencers (or Influencing Conversations)

I've recently been asked to work on an Influencer strategy.

I have to admit that I had a bit of a negative initial reaction to the task.  So much of what I read online about "influencers" seems to assume that people live to spread messages.  While there is some "status" truth to being the source or the first to report something, this rings naive and hollow as a prime motivator to me.  My personal sense of my own motivations is not that I desire to spread messages, but rather that I want to be part of a larger conversation or participate in something meaningful.

My first thought on how to approach this task was to expand influencers beyond a select group of "key" people.

In today's world everyone is a publisher, everyone has some level of influence, and everyone has a network of influence that is difficult to define let alone measure.  So to focus on just "A listers" or big names is to severely limit the potential for what can be achieved.    That's not to say I don't want "A listers" (if they even exist) to join in the conversation, rather it says that I always prefer to not put all my eggs in one basket.

My next step was to redefine influencers from people to nodes of influence. 

A node can be a major platform or property such as Twitter, Facebook or MTV.  A node can also be a community of interest that has gathered around a topic.  I spent some time defining all the different areas of influence (around the topic at hand) and then narrowing down into the nodes that make up each ecosystem or circle of influence.  These grew into some rather intricate maps that opened up all kinds of new opportunities I had not considered when I first approached this task, and it shifted quickly from finding a handful of influencers to looking at how to reach hundreds of thousands of individuals.

Next I pulled back to revisit the purpose of any influencer strategy, which I am currently defining as "to encourage conversations around the brand that are shared by individuals across their networks of influence."

Key stress is placed on individuals and the fact that each has unique networks but with lots of duplication between these networks. 

All of this thinking led me to some key questions.

Why do people share links or retweet on platforms like Twitter?
What types of things do people share and for what benefit?
How does how people see their networks affect their decisions on what to share?

I don't have any solid answers yet but I was brought to some wonderful resources by some great people within my network.  I look forward to other thoughts on this matter.

Dana Boyd's Analysis of ReTweeting activity on Twitter (h/t to Karen Quinn Fung via Twitter)

Segmenting and Targeting Users by Their Level of Interaction

Behavior First, Design Second (attention, to collect, status and vanity)

Image Source: FAS.research

Every Website Should be Social

Found this presentation over on the Frith'sters rantbase.  ;)

View more documents from shivsingh.

To date, most Facebook Connect sites make very limited us of the Social Graph information available.  So in the presentation above, the authors ask if the real value of something like FB Connect is in its being the window into things like collaborative commerce.

What if we logged into a retailer and reviews from our friends or our friends' friends were listed at the top?  It's one of the reasons I love services like GigPark because I'm able to get reviews from people I trust.  I'm quite fed up with reading highly emotional reviews that turn out to be bogus or misleading. Something tells me I'm not alone.

We are all building trusted networks online.  The question is how to tap into these.  Perhaps its less about how many clicks a person takes to get to a product and rather how many clicks it takes them to find out from THEIR network just how good or bad a product is.

I've long been interested in social shopping and while there have been a few attempts by some retailers to move into this area, they were hindered by the fact that your friends were likely not participating in the site.  So adoption became a significant barrier to entry.

As we move down the road of Facebook Connect microsites and promotions, it would do us all good to start thinking of this as a new opportunity for connecting everyday tasks with the uniqueness of our social connections.  In other words, to make the sites we visit far more relevant, helpful and of use.

Leaving the Path

I was going to talk about "fans" of brands today.  The theme of my comments was going to be that fans have their place, but a "fan economy" misses the mark when it comes to the opportunities presented by the most passionate.  Fans are about the brand in the centre.  It is about people attaching themselves to a brand. 

The opportunity is in the reverse:  brands supporting peoples' pursuit of the things they are most passionate about.

Mike Arauz saves us all by presenting a beautifully reasoned argument for the person at the centre.  He calls this method "Desire Paths".  I think he is on the right path, indeed.

Enjoy.

Desire Paths: Branding for Digital Lives

View more presentations from Mike Arauz. (tags: internet marketing)

Eat. Sleep. Blog. episode 9.

Lord help us all, we have a Facebook page.  Though I should point out we haven't figured out how to feature any of our videos there yet. ESB #9 is Paul, Gavin and myself talking about a variety of trends and emerging platforms.

Eat, Sleep, Blog #09 from paulmcenany on Vimeo.

Thanks to Gavin for the recap.  I quote.

• The sudden appearance of Friend Connect on blogs such as Armando Alves’ A Source of Inspiration and Paul’s Hee-Haw Marketing (1:46)
• Google needing to accelerate their partner network to catch up with Facebook (2:20)
• Is the future of websites “social” and do these services change what we consider a “destination site”? (4:00)
• Will the benefits of “group sourcing” rather than “crowdsourcing” transform “influence networks”? (6:00)
• What is the power of “where our friends are and where they choose to respond”? (7:30)
• Sean explains the value of services like Gigpark (8:10)
• Recommendation engines and influence segmentation (10:00)
• Where is the point of monetisation and how does aggregate data work for marketers? (12:00)
• Why semantic evaluation will not deliver the answers that marketers want (but think they can extract) (14:00)
• The need for human interpretation of data to extract insight (20:00)
• Will social media, influence networks and reputation engines scale in a useful way? (21:00)
• Can we predict who we trust? (23:30)
• What happens when the Internet REALLY explodes as a network with the mass adoption of technology across the world – and what does this mean for “scale”? (25:30)
• Is the semantic web a survival mechanism for the Internet? (28:00)
• Will the web simply become another form of TV measurement? (30:30)
• We send a shout out to our #1 fan, Mack Collier (33:00)
• A new world of privacy (36:00)
• The uselessness of website T&Cs (40:00)
• The attractions of the Dallas Waffle House (47:00) – yes, it goes downhill quickly!

Connecting more than information...

Brilliant video: an anthopological introduction to YouTube.

For anyone looking to understand the growth and role of YouTube (and other social media technologies) in our world today.  From the guy who brought us "The machine is using us" video and one of the earliest to run a digital ethnography study of YouTube.

"I think of [media] as mediating human relationships... when media changed, human relationships changed..."

Hat Tip: Johnnie Moore